App Support & Help
Have a question, feedback, or need assistance? Reach out to our team directly or find answers to common billing questions below.
Direct Email Support
Have an issue, feedback, or need help with your account? Reach out to us at:
Submitting a Bug Report?
To help us diagnose and resolve your issue as quickly as possible, please include the following details in your email to support@fitnesstrend.app:
- Device & OS: Your phone model & Android version (e.g., Pixel 8, Android 15)
- Account Email: The email address linked to your account
- Details & Screenshot: Steps to reproduce the issue and a screenshot (if applicable)
Subscriptions & Google Play Billing
All subscriptions for Fitness Trend are securely processed and managed by Google Play. You can view, modify, or cancel your subscription at any time directly through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap Payments & subscriptions, then select Subscriptions.
- Select Fitness Trend and tap Cancel subscription.
Once canceled, you will continue to enjoy full premium access until the end of your current billing period.
If you switch to a new phone or reinstall the app, you can restore your subscription directly from the paywall:
- Make sure your device is logged into the Google Play Store with the same Google account you originally used to subscribe.
- Open Fitness Trend and sign in to your account.
- When the subscription (paywall) screen appears, tap Restore Purchases.
The app will instantly verify your active entitlement with Google Play and restore your access.
Because all transactions are handled directly through Google Play, refund requests are governed by Google Play's standard refund policies. You can request a refund directly through your Google Play Order History in a web browser or through the Google Play Help Center.